Business Etiquette
comments powered by Disqus
The Apology That Saves
October 14, 2009
There’s not a one of us who does not make a mistake now and then. In fact, I believe that if I don’t make an occasional mistake, it’s more an indication that I am not trying and learning new things rather than proof that I have achieved perfection.
The real key to success, both at work and at home, is learning to admit when you’ve made a mistake. Doing so can make a huge difference. In fact, in a recent study published in the Journal of Health and Life Sciences, Richard Boothman, a veteran malpractice defense lawyer and chief risk officer for the state of Michigan’s health care system, as well as four of his colleagues found that admitting mistakes up front and offering compensation before a law suit was filed brought about remarkable savings in money, time and feelings. Their analysis found that admitting mistakes cut the number of malpractice claims filed by almost 50% in the period studied.
I have long cautioned new employees: The cover-up is worse than the crime. If you make a mistake at work, let your supervisor know as soon as possible. I can guarantee that supervisor has made their share of mistakes, too. The sooner everyone knows about the mistake, the sooner it can be rectified. Then, everyone can move on.
comments powered by Disqus