Anger Management

July 21, 2010

 

Nasty phone calls filled last week’s news. While more than one TV doctor suggested that Mel’s mad rants were an indicia of someone suffering from a mental disorder, I couldn’t help but think that there’s not a person among us—especially among those of us who must interact with internal and external clients and customers every day—who hasn’t wanted to go ballistic at one time or another. Before you let loose, keep this in mind: In today’s workplace, any tirade can yield irrevocable consequences.
 
I often remind my program participants that all good manners are based in good sense. When someone does or says something that tees you off, try using the following strategies:
 
Take a time-out. Give yourself a few moments to understand how you are feeling and why.
 
Create some space. Quite literally, I’d like you to walk away from the situation until your anger abates. From a distance, you may acquire a new perspective of the situation.
 
Once calm has returned, express your feelings. Denying or ignoring an emotional reaction will not resolve it.
 
Choose each and every word with extreme caution. Never forget that words have consequences. If you feel the need, create a script of what you wish to say.
 
Focus on the situation, not the person. Avoid making the discussion personal and instead pinpoint the issue at hand.
 
In today’s high-pressured work world, it’s often impossible to escape feelings of anger and frustration.  True professionals remember their manners and always keep their anger in check.      

 




 



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