• Be aware that unintended consequences can easily flow from jokes and off-the-cuff remarks. In the workplace, avoid any comment that could leave another person feeling demeaned in any way.

• You may need to retain some e-mail messages for legal reasons. With all others, comb through them regularly and decide whether or not to delete them. I like to set aside time each weekend to clean out my In-box.

• Edutainment. What is Edutainment? Edutainment conveys the combination of education and entertainment. It makes learning fun and the content much easier to remember. It’s exactly what Mary Crane & Associates does. We combine movies, toys and other techniques to make the learning experience entertaining, educational and fun!